Soha will
- Signpost and give you information to access support services to help you live independently. Supporting Independent Living
- Undertake a rolling two-year Independent Living Review with all residents who live in an independent living home, plus an annual check-in.
- Advise you about your housing options. Moving to a suitable home
- Safeguard our vulnerable residents in partnership with relevant agencies. Protecting vulnerable adults and children
- Encourage you to organise your own resident-led wellbeing and social events.
- Produce a summer and winter newsletter with information relevant to your home and health.
- Provide you with information on how and who to contact if you are dissatisfied with the service that you receive.
How you say we’re doing
All housing associations are required to report on their performance on a core set of defined Tenant Satisfaction Measures (TSMs) to provide tenants with greater transparency about their landlord’s performance.
Contact us
Want to contact the team?
Call: 0800 014 15 45 or email: ilt@soha.co.uk
Want to complain?
Email: complaints@soha.co.uk
Independent Living Manager